Return and Refund Policy

Epamu Return and Refund Policy

At Epamu, your satisfaction is our top priority. We understand that there may be instances where you need to return a product, whether it didn’t meet your expectations, arrived damaged, or you simply changed your mind. We are here to make the return process as easy as possible for you.

How to Make a Return or Exchange?

You can return or exchange your order within 30 days of receipt. We offer refunds to the original payment method, exchanges for another product, or store credit – as you prefer. Here’s how it works:

  1. Log in to our return portal using your email address and order number.
  2. Select the products you want to return or exchange.
  3. Print the prepaid shipping label sent to your email.
  4. Send the products back using the provided label.

Exceptions to Our Return Policy:

  • Discounted Items: They are considered final sales and cannot be returned or exchanged.
  • Returned Products: Must be in their original condition, unused, with tags, and in the original packaging.
  • Non-returnable Items: Hygiene products such as underwear, medical products, as well as perishable or personal use items.

Defective or Damaged Products

If you receive a defective or damaged product, you can request a return within 30 days of receipt. Epamu will arrange the collection and exchange at no additional cost or refund the full amount of the product and shipping costs.

Important Note:

  • Items must be returned in complete and good condition. Returns of used or damaged products will not be accepted.
  • Returns of items purchased on sale or during special promotions may have specific restrictions.

Products Excluded from the Return Policy:

  • Products that cannot be returned for hygiene or safety reasons once opened (e.g., sealed cosmetics).
  • Items that can quickly spoil (e.g., perishable foods).
  • Software, digital content, and subscriptions, once activated or downloaded.

For more information, please visit our customer service section or contact us directly. We are here to answer any questions and ensure that your experience with Epamu is always satisfactory.